Refund policy
Thank you for shopping with CelDot. We want you to be happy with your purchase. Please review our policy carefully before placing an order.
By placing an order on celdot.com, you agree to the terms of this Return & Refund Policy.
For any questions, please contact us at hello@celdot.com.
1) RETURN ELIGIBILITY (U.S. ORDERS ONLY)
Return requests must be submitted within 14 days of delivery.
To be eligible for a return, all items must be:
- Unopened, unused, and sealed
- In original condition and original packaging
- With all original labels, inserts, and protective seals intact
For hygiene and safety reasons, we cannot accept returns for products that have been opened, used, unsealed, or tampered with.
2) NON-RETURNABLE / FINAL SALE ITEMS
The following items are final sale and not eligible for return, exchange, or refund:
- Opened, used, unsealed, or tampered products
- Inner beauty / ingestible items
- Sale or promotional items (including site-wide promotions)
- Free gifts, samples, and promotional giveaways
- International orders (including Canada)
- Gift cards
3) HOW TO REQUEST A RETURN (RMA REQUIRED)
All returns require prior approval and an RMA number.
To request a return, please email hello@celdot.com with:
- Your order number
- The item(s) you wish to return
- A brief reason for the return
If approved, we will provide return instructions and an RMA number. Returns sent without approval or an RMA may be refused.
4) RETURN SHIPPING & FEES
Customers are responsible for return shipping costs.
If we provide a prepaid return label, a $13.95 return shipping/processing fee will be deducted from your refund.
Original shipping fees are non-refundable.
5) REFUNDS
Once your return is received and inspected, refunds will be processed within 7 business days.
Refunds are issued to the original payment method for:
- The cost of returned item(s)
- Applicable taxes
minus any return shipping/processing fees.
Please note:
- Discounts applied at checkout will be reflected in the refund
- Banks may take an additional 3–7 business days to process the refund
6) EXCHANGES
Exchanges are available only for eligible unopened and unused items, and must be requested within 14 days of delivery.
All exchanges are subject to product availability.
7) DAMAGED, INCORRECT, OR MISSING ITEMS
If your order arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the shipping box and products
- A description of the issue
We will review and assist as quickly as possible.
8) SKIN SENSITIVITY / ALLERGIC REACTIONS
Skincare products may cause irritation or allergic reactions in some individuals, even when used as directed.
We recommend patch testing before full use.
If irritation, redness, or discomfort occurs, discontinue use immediately and consult a healthcare professional.
Due to hygiene and safety reasons, opened or used products are final sale and not eligible for return or refund, including cases of sensitivity or irritation.
9) PROMOTIONS, FREE GIFTS & TIER GIFTS
Free gifts are based on the final order subtotal after discounts and promotions (excluding taxes and gift cards).
If a return reduces your order below the qualifying threshold, any free gift must also be returned unused and unopened.
If the gift is not returned, its retail value may be deducted from the refund.
Free gifts are subject to availability and may be substituted with an item of equal or greater value.
10) INTERNATIONAL ORDERS (INCLUDING CANADA)
All international orders are final sale and not eligible for returns, exchanges, or refunds.
International customers may be responsible for import taxes, customs duties, and clearance fees imposed by the destination country. These charges are not included in shipping fees.
11) REFUSED / RETURNED SHIPMENTS
If a shipment is refused or returned to sender:
- Original shipping fees are non-refundable
- Carrier return fees may be deducted from any refund
Refunds (if applicable) will be processed once the package is received and inspected at our warehouse.
12) LOST / STOLEN PACKAGES & DELIVERY CONFIRMATION
CelDot is not responsible for packages marked as “delivered” by the carrier that are lost or stolen after delivery.
If your tracking shows “Delivered” but you did not receive your package, please:
- Check with household members or neighbors
- Check around your delivery location
- Contact the carrier to file a claim
We will assist where possible, but final delivery confirmation is controlled by the carrier.
13) ADDRESS ERRORS / UNDELIVERABLE PACKAGES
Customers are responsible for entering accurate shipping information at checkout.
CelDot is not responsible for delivery issues caused by incorrect or incomplete addresses.
If a package is returned due to an address error or being undeliverable:
- Reshipping fees will be the customer’s responsibility
- Original shipping fees are non-refundable
- A processing fee may be deducted from any eligible refund
QUESTIONS
If you have any questions regarding this policy, please contact:
